Ciaran Kenny founded Lynx in 2003, based on the principles of reliable service, cutting edge IT and hard work. As the company’s reputation has grown, along with the valued client base, Lynx has now reached a crucial point in its development. Always looking to be able to improve on the range and level of service provided, some key changes have taken place.
The company has not only changed its name, which I will return to later, but it has also recently relocated. Macnamara now operates from Hoxton Works in Hoxton. These new premises are dedicated to small companies, in the heart of an area of London renowned for innovation. Macamara’s hub is minimally sleek with the occasional touch of contemporary East London style. Efficient, innovative, open; all part of the vision, it perfectly reflects the organisation itself.
I sat down with Ciaran over a good cup of coffee, to discuss the change. Enthusing about the progress of the business in the last seven years, he explained that the development was both necessary and unusual in the industry.
Macnamara is about growth, partnership and clarity in a complex business world. Proactivity is at the core of the business. Staff work hard to understand the pressures faced by your company and your specific needs, to create a service package which you are happy with. The team are genuinely interested in technological progression, both personally and professionally. The frequent knowledge sharing and discussion amongst the staff, with clients and the wider world illustrates the transparency of the business and its commitment to learning. The recently expanded team is keen, dynamic and committed.
I’m new to the business and the IT world but one thing which is evident is the dedication of the team to both client service and technological innovation.
The team all share one open plan office space and are in constant communication. The office walls are adorned with screens which monitor the performance of every server and internet connection under Macnamara’s care. These alert the technicians to any crucial changes before they become critical. This epitomises Macnamara, diligence in providing effective technology.
Having its roots in Ciaran Kenny’s family history, the name ‘Macnamara’, is the Irishman’s mother’s maiden name. Distinctive and characterful, just like the business.
So what else has been happening? New name, new premises- of course it has to be responsiveness to social technological change. In particular, Macnamara has increased their online presence. Macnamara communicate face to face, on the phone, via email, Twitter and Facebook. Each member of the team tweet regularly, in dialogue with the online community. Their blog is an archive of tech news and fixes as well and business developments.
Clients respond very positively to these developments and if you haven’t checked us out yet, go to www.macnamarablog.blogspot.com or www.macanamaratech.blogspot.com.
Macnamara is certainly entering an invigorating period of development on strong foundations. Becoming the professional, reliable partner, in a complex world of IT to which good business is increasingly dependent.
Do let us know what you think of these developments or our service in general, as your views are important to us.
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